Forget support black holes & IT headaches.

iiko’s unique service approach solves customer queries quicker and delivers smarter and better engagement with your team. Our messaging technology creates a seamless connection between iiko and your business to ensure the five-star support you deserve.

What our customers think of iiko’s support.

“As a fast growing business we need a partner that’s running with us, and what we found with iiko is that they support us in everything that we do, and we can rely on them to take our franchisees through that journey.”

Brett Edwards

Head of Franchising at Dum Dum Donuts

“I’ve been very impressed with the ease of use, along with the support I have received from the team to get the launch off the ground. The system has allowed us to focus more on other aspects of setting up a new business”

George Murray

Owner of Coffee Diem

“Fast and intuitive: Those are two words that sum up so much about iiko – from order taking, through to our daily operations, and getting those valuable insights we need about what happening within our business.”

Edward Skilton

Manager at Crystal Palace Market

Rapid implementation, fast results.

iiko ensures you have the best service before, during and after the deployment of your new solution.

Our knowledgeable team provides years of experience and the skills to ensure your solution performs at the optimum level in the quickest possible timescale.

On-boarding manager to guide your install
Pre-prepared software of your store setup
Online training sessions on solution areas
Hardware & software configuration checks

Solution that always fit

iiko can be deployed to fit the way any organisation works – from a single venue or multiple sites across a country, through to a multi-national enterprise.

iiko is easy to configure and implement with minimal IT support and scales with ease.

Never hold on the line anymore

If you've got questions, we're here to answer them.
Our online support is an instant message service operated by trained professionals who will provide you with many useful functions, valuable information, tips and practical assistance.

Chat-based issue tracking platform
Average response time 3 minutes
Remote diagnostics

Trusted. Proven. Experienced.

Emily

All round fantastic service

The team at iiko have been responsive, helpful and made sure I'm using the system to the best of its abilities. Natalie has been great as a port of call for support. Would highly recommend.

Calum

Couldn't be happier with the product or service!

The hardware is of great quality and was easy to set up. It is extremely easy to learn and is very user friendly. All the staff I have dealt with are incredibly efficient, easy to communicate with and have answered all queries within minutes.

Stephen

One of the most intuitive software programmes

One of the most intuitive software programmes I have ever come across in the EPOS market. It’s unbelievable how quick and easy it is to customise the front end via the back end. Add a new product to your menu. 4 clicks and front end updated in real time. Encounter a problem, text their support service and wait 2 minutes for an answer. It’s a great system.

I would highly recommend to any organisation who wants a EPOS system that you easily manage and control costs.