Go faster with Smart Table Service

Smart Table Service lets you improve the customer experience and increase revenues. It combines a top handheld device with our ordering app and integrated payments.

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Go faster with Smart Table Service

Smart Table Service lets you improve the customer experience and increase revenues. It combines a top handheld device with our ordering app and integrated payments.

Contact Us

Round-trips in a click: From table, to kitchen, to payment

Smart Table Service from iiko is an elegant, all-in-one solution to enhance the guest experience and grow your income typically by 5-25%. You can digitize and streamline table service, from orders to payments.

How it works: You can digitize & streamline everything

Smart Table Service creates a straight-through process for your staff and customers.

Step #1: Your table service team can take orders quickly, easily and accurately using the iiko SmartOrder app on an Android based payment terminal.

Step #2: With just one click from waiting staff, each order can be sent instantly to the kitchen — with no delays or distractions, so customers are served faster. Order details are also captured and shared automatically within the iiko solution.

Step #3: Your waiting staff can take payments immediately — or at any time — on the same device. There's no queuing at the till or waiting for a payment handset to come free. Customers can pay right away or at the end of their meal, thanks to integrated payments.

You can now enhance the guest experience and grow your income, thanks to iiko's ready-to-go cloud software.

We're all about improving productivity, increasing speed, sharpening processes and ensuring scalability — so your business can succeed and grow.

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You've got the time to give every guest a great experience

Now you can save your waiting staff from getting delayed, distracted and overwhelmed. That's great news for the kitchen and for customers. You've overcome a series of major bottlenecks and so your operation can run smoothly. Waiting staff can focus more time and attention on guests, from the second they arrive to when they pay their bill.

What advantages will this solution give my business?

Q: What are the big benefits of Smart Table Service?

A: Put simply, the solution is a huge win for customers, waiting staff and the kitchen. Service levels will improve — especially at busier times — and so will loyalty and revenues. Your waiting staff spend less time running around between customers, the bar, terminal and kitchen, getting delayed, distracted and overwhelmed. The kitchen receives orders in a smooth and timely fashion instead of being hit by flurries of late orders. Customers get served promptly and professionally. The experience is so much better for everyone.

Q: Can you tell me more about the handheld devices and choice available?

A: There is a choice of state-of-the-art payment devices. The PAX A77 Android MiniPOS+ is around the size of a mobile phone – the best fit for the busy restaurant environment and allows for one-handed operation. It includes a barcode/QR code scanner and enables secure payments. Customer receipts can be delivered by SMS or email. The rugged and stylish PAX A920 Android SmartPOS or Clover Flex is slightly bigger, but it comes with a built-in printer. Behind its 5-inch HD touch-screen is a high capacity rechargeable battery for continuous operations throughout the day. It also includes a barcode/QR code scanner and enables secure payments.

Q: How does the iiko SmartOrder app and integrated payments work?

A: The iiko SmartOrder app extends the capabilities of the iiko all-in-one bar and restaurant management solution. It provides your waiting staff with all your familiar menu options in an intuitive way. Once staff submit orders, every ounce of data is captured within your iiko system, refreshing your sales records, inventory and forecasts automatically. Integrated payments mean your customers can settle bills conveniently, whenever they're ready. This is especially good for taking payments when customers are in a hurry or spontaneously decide to add extra drinks or food to their order — and want this actioned immediately.

Why does iiko outperform other systems?

Many other systems have apps for waiters, but very few consider the specifics of ordering at the table. With iiko, the ability to take orders and payments on the same compact device will take your speed of service to the next level.

As an international company, iiko leverages the experience gained in different markets.  Our app was designed with the help of the leading industry experts from Germany and Italy, where handheld ordering is an industry standard.

Trusted. Proven. Experienced.

Trusted. Proven. Experienced.

Trusted by over 35,000 F&B businesses worldwide, we are redefining what POS can mean to your business and what value you can expect from it. Transform your point of sale to your point of success.

Trusted. Proven. Experienced.