Today’s customers love the convenience of ordering from their phones as well as click-and-collect and home delivery — and maybe also earn rewards at the same time? With iiko, you can broaden your appeal using apps, websites and direct connections with popular food delivery services.
Key benefits of mobile and online ordering:
- Offer greater convenience: Let your customers order ahead on their phone – from brands, aggregators, your own app or an elegant website
- Choose the delivery model that’s best for you: Connect directly to Deliveroo, Uber Eats, JustEat – or manage your own drivers easily
- Reduce costs: Use our delivery platform and take orders directly into your POS with no middleware fees. Manage all orders via a single pipeline on your iiko platform
- Gain total control: View online orders, get real-time updates, track sales and have all data appear automatically in your accounts
Quickstart menu publishing and website
With iiko, you don’t need an expensive web solution that takes weeks to build. You can get up and running in minutes with QR codes — or develop a mobile-friendly online menu quickly. Customers can check out your menu in-store or browse remotely. With iiko, it’s simple to offer speed and convenience.
- Extend your reach and increase revenues: Attract and win the loyalty of new customers
- Hit the ground running: Take advantage of a quick and easy set-up
- Free QR code menu: Let customers browse an online menu in-store or place telephone orders
- Get online quickly: Create an online presence with a simple website builder, adding your brand. Offer online payments too (subscription and processing fees apply)
Mobile ordering app
Having your own elegant app — that’s a convenient go-to destination for hungry customers — doesn’t need to cost a fortune. With iiko and QikServe, you can launch your own Android and iOS compatible app quickly and add a new revenue stream, or we can enhance your existing app.
- Increase sales by offering greater convenience: Let customers order and pay from their phone, from anywhere, before food is collected or delivered (subscription and processing fees apply)
- Reduce costs and boost accuracy: Inject orders directly into your iiko platform with no rekeying necessary. Manage all your orders in one place
- Offer an elegant, ultra-fast experience: Ensure your app stays on people’s phones so they are inclined to order the same way again
- Know your customers better: Get online insights into customer behaviour
Some customers prefer apps, others order from websites. With iiko and QikServe, you can ensure that all your bases are covered. You can complement your mobile app with an integrated web-based platform that’s branded in your corporate colours and injects your orders directly into the same iiko production funnel.
- Sell online quickly: Launch a new presence at speed — or we’ll integrate with your existing website
- Be versatile: Support different opening times, menus, products and pricing
- Offer a great experience: Use tech that’s fully responsive and has cross-browser support
- Increase loyalty and revenue: Promote your website and offers using your social media channels
Promotions and loyalty
It’s important for restaurants to build on great customer experiences — and develop deeper connections that reward loyalty. With iiko, you can create a wealth of different rewards or link directly with some of the market’s most popular programs, from the likes of YoYo, 5Loyalty, Como and LoyaltyPlant.
- Boost sales: Encourage loyalty and reward lifelong customers in a highly-competitive marketplace
- Pick the right features for your business: Choose from discounts, gifts, combos, rewards, referrals, birthday offers, account top-ups, SMS balance checks, or a combinations of these
- Differentiate between audiences: Target new customers and encourage them to become regulars
- Stay in close touch: Alert customers to the latest offers with push notifications
Third-party delivery integrations
Connecting with some of the world’s top delivery platforms can enable you to reach vast new audiences. With iiko, the experience can be smooth and seamless, as new orders arrive in your system automatically. Our onboarding experts will help you set up your menus and pricing, so you can optimise revenue.
- Take your business to the next level: Extend your reach and increase revenues
- Integrate directly with no middleware fees: Connect with Deliveroo, Uber Eats and Just Eat
- Launch quickly: Use our Open Web API for fast integration and the Deliverect aggregator platform
- Stay agile and competitive: Publish menu updates, add new items and update specials within iiko — and watch as your changes roll out automatically across all channels
Some restaurant businesses want to take more control and keep delivery in-house. With iiko, you’ve got the tools to maximise margin and ensure quality — from the moment orders arrive, to when food reaches the doorstep. You can plot routes in the most efficient way, track drivers, and guide them with an app.
- Protect your margins: No third-party aggregator commission fees
- Manage quality of service: Stay in control of the guest experience
- Have full oversight: Everything is placed, processed and paid for within iiko
- Deliver food on time: Use top tools to track and manage your own driver fleet