Our philosophy as a business is to approach this situation with empathy and urgency.
iiko’s top priority is the welfare of our people including employees, partners and suppliers, and of the customers and communities we serve.
Earlier this year, we were proud to have been one of the very few software providers during the first lockdown to have increased staff recruitment and doubled down on R&D investment to support our customers globally.
In the UK alone, we helped hundreds of customers to implement new government schemes and extend their digital footprint to online ordering and delivery platforms, as well as launch dark kitchens.
For this second lockdown, we will continue to support our people and their welfare.
Our overriding focus will be to help customers and partners adapt to this new normal — to digitally transform their operations and effectively compete.
How we are helping our customers and partners
Customers and partners of all types and sizes are finding themselves in the position of having to digitise large portions of their operations.
To help businesses adapt quickly, the iiko team will help them prepare, adjust and get the most out of iiko software to support new and evolving business models. This will include:
- A free online refresher training webcast series
- New features for a small business online booster kit — free menu publishing and easy website and online ordering, will be released soon
- An industry WhatsApp group for sharing ideas (UK Restaurants United)
- Existing PRO customers can benefit from a complementary iiko Audit/Refresh
There are many opportunities for customers to use the lockdown to change their operations and the iiko team will be readily available on a first come first served basis to provide support where possible e.g.:
- Prepare a digital menu
- Prepare for delivery/takeaway
- Design and introduce loyalty scheme
- Analyse your sales data to re-engineer the menu
- Implement recipes and inventory control etc.
How we are helping our employees
As a business community, we are all in the same storm. We need to protect our people and carefully manage our operations during this period of pandemic impact.
All iiko employees are now required to work from home, and we’re using our internal communications tools, including Slack, Zoom, Pyrus, Telegram and email, to keep our people updated on the latest developments.
iiko has a strong remote work culture with over 250 employees working fully remotely, and that, along with the fact that the vast majority of our customer interactions take place virtually, has helped us to quickly adapt to the impacts of the outbreak.
This has allowed us to continue to deliver undisrupted support to our customers and to remain fully focused on their most urgent needs.
Our executive team will read every message we get. We promise to listen to your concerns, learn from your feedback, and continually look for ways for all of us to navigate this situation with empathy.